Architect

Experience (in years) : 10+ Years

Relevant Experience (in years) : 8+ Years

Must-Have :

• Technical Competency
• Experience as an Architect.
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Develop architectural blueprints, standards, and best practices
• Align ServiceNow architecture with enterprise IT strategy and digital transformation goals.
• Experienced in leading Implementation projects in ITXM area and non ITXM areas
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience on ITSM migration / consolidations
• Provide guidance and mentorship to developers and implementation teams.
• Ensure adherence to architectural standards and coding best practices.
• Lead technical design sessions and code reviews
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge / guidance with the team.
• Design technical solutions based on customer requirements and convert to functional requirements.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Behavioral competency
• Handles customer meetings and provides weekly / monthly reports for customers as well as TCS management.
• Strong abilities to manage conflicts that may arise with customers and / or TCS internal stakeholders
• Excellent communication in orchestrating customer requirements / needs, solutions, customer responsibilities, risks, challenges and impacts

Good-to-Have :

Responsibility of / Expectations from the Role :

a) the current needs and roadmap of the customer Business and IT and

b)the current capabilities and roadmap (to the published level) of the ServiceNow platform