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Benefits Administration Services Associate I
Conduent Business ServicesHyderabad, Telangana, India13 hours ago
Job descriptionAbility to perform in an analytical and operational process. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Basic skillset in a range of processes, procedures, and systems. Supports in the achievement of company goals by understanding how teams integrate for the best outcome. Impacts a team through quality of the services and information provided. Follows standardized procedures and practices and receives close supervision and guidance. For consistency, methods and tasks are described in detail. Has no supervisory responsibilities. Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Has limited opportunity to exercise discretion. Exchanges information and ideas effectively. Responds to open enrollment inquiries. Completes transaction(s) related to the customer’s inquiry. Documents call by creating detailed notes in the case management system. Completes callbacks in a timely manner and escalating as appropriate. Adheres to call center metrics and guidelines within established procedures. Performs other duties as assigned. Complies with all policies and standards.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description :
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Interpersonal Skills
Responsibility Statements
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Associate Administration • Hyderabad, Telangana, India
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