Senior Manager / Associate Director - Engineering

Get To Know Us First!

Who We Are

At interface.ai, we’re redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.

Our mission :

To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions.

We’re not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we’re shaping the future of AI in financial services.

Join us to build something transformative.

Careers - https : / / interface.ai / open-positions

LinkedIn - https : / / www.linkedin.com / company / interface-ai /

About the Role

We are seeking a Senior Engineering Manager – Product Engineering to lead the design, development, and delivery of customer-facing products that serve millions of users.

This role is for a hands-on engineering leader who combines deep technical acumen, product intuition, and operational excellence — someone who thrives on solving complex engineering problems while delivering user experiences that feel magical.

You’ll lead multiple high-performing teams across geographies, driving the execution of product features, scalability initiatives, and AI-first innovations . You’ll collaborate closely with Product, Design, Data Science, and Customer teams to translate business goals into technical roadmaps that deliver measurable outcomes.

You will be the engineering bar-raiser — setting the tone for technical excellence, speed, and accountability across the organization.

What You’ll Own

As a Senior Engineering Manager , you will own the complete delivery and quality of our product engineering initiatives :

Lead the technical direction, architecture, and quality bar for customer-facing product systems.

Drive execution, velocity, and reliability across multiple teams to meet business goals.

Instill a 10x engineering culture focused on autonomy, impact, and craftsmanship.

Partner with Product and Design to shape customer experiences with an AI-first mindset , leveraging LLMs, personalization, and automation.

Ensure that engineering teams execute with extreme ownership , from idea to production to iteration.

Manage and grow top-tier engineering talent, creating a culture of learning and excellence.

Interface with customers and product managers across time zones to understand needs, gather feedback, and translate insights into technical priorities.

Deliver with predictability and precision , driving programs that meet scope, schedule, and quality goals.

Establish and scale engineering best practices in clean code, observability, performance, CI / CD, and quality automation.

What You’ll Do

Be Hands-On : Stay deeply involved in hands-on coding, technical decisions, designing systems, and driving optimizations. Lead by example with clarity and technical depth.

Drive Engineering Quality : Implement mechanisms for continuous improvement in architecture, testing, and reliability. Be the champion for quality and excellence in everything shipped.

AI-First Product Delivery : Partner with AI and Data teams to embed AI capabilities — recommendations, personalization, conversational features — across core products.

Raise the Bar : Coach teams on scalable design patterns, coding practices, and problem-solving approaches that improve velocity and maintainability.

Program Management : Own complex, multi-quarter initiatives — ensuring clear communication, predictable delivery, and risk mitigation.

Stakeholder Alignment : Collaborate across Product, CX, Sales, and Customer Engineering to align priorities and manage dependencies effectively.

Measure and Optimize : Define success metrics (latency, quality, user engagement) and drive accountability through data-driven insights.

Mentor Future Leaders : Develop engineering managers, leads, and senior engineers into high-impact contributors.

What We’re Looking For

Required Qualifications

Experience : 10+ years in software engineering, with at least 4 years managing high-performing product or platform engineering teams.

Hands-On Technical Expertise : Strong background in system design, scalable architectures, APIs, and modern frameworks. Ability to deep-dive into code, architecture, and data flows.

Extreme Ownership : Proven track record of end-to-end accountability for product delivery, reliability, and quality.

Technical Excellence : Demonstrated ability to raise the engineering bar , set coding standards, and lead through technical rigor and innovation.

Product and Customer Orientation : Experience working closely with product teams and customers to align engineering efforts with business value.

AI-First Mindset : Strong understanding or experience integrating AI / ML systems (recommendations, personalization, chatbots, predictive analytics) into products.

B2C Scale Experience : Hands-on leadership in scaling large consumer-facing systems (web, mobile, or voice).

Program Management Discipline : Exceptional organizational and execution skills; able to manage cross-team dependencies and large-scale releases.

Communication : Outstanding written and verbal communication; can articulate complex technical topics to executives and customers.

Culture Builder : Passion for developing teams that value autonomy, ownership, collaboration, and continuous learning.

Preferred Qualifications

Experience in FinTech, Conversational AI, or AI-driven personalization products.

Track record of leading globally distributed teams across time zones.

in high-growth, high-accountability environments .

What Makes This Role Special

You’ll be the engineering multiplier — leading teams that build delightful, AI-powered customer experiences.

You’ll define and enforce engineering excellence , ensuring our products are fast, reliable, and future-proof.

You’ll have a seat at the table shaping product strategy, technical direction, and customer success.

You’ll operate in a global, fast-paced environment , collaborating across functions and time zones.

You’ll inspire a new generation of engineers to think AI-first, build fast, and deliver with purpose.