In this role, you will be responsible for the full lifecycle of application management, focusing on a B2C application. You will support ongoing operations, participate in incident and problem management, coordinate releases and updates, and drive changes in collaboration with teams across geographies. This role requires a well-rounded developer with solid experience in Frontend, Backend, and DevOps technologies.
Key Responsibilities :
Problem & Incident Management :
- Identify and resolve technical issues encountered during application use.
- Ensure incidents are tracked, responded to, and resolved within SLA timelines.
Release & Update Coordination :
Plan and implement updates, version changes, and system upgrades.Ensure smooth release cycles with minimal impact on end-users.Change Management :
Execute and coordinate changes in the application environment.Collaborate with stakeholders to assess and minimize operational impact.Support & Enhancement :
Contribute to support and enhancement projects on a need basis.Be part of the on-call support rotation as required.Team Collaboration :
Work closely with the Senior Project Manager in Germany for planning, reporting, and alignment on deliverables.Mandatory Skills :Strong hands-on experience with Frontend, Backend, and DevOps technologiesMinimum 5 years of professional experience in software development or application managementProficiency in ITIL service management frameworksExperience with Incident, Problem, and Change Management processesFamiliarity with Agile / Kanban project management methodologiesStrong analytical and problem-solving skillsExcellent English communication, presentation, and stakeholder engagement abilitiesWillingness to work in rotational shifts and handle on-call support when neededEducation & Experience :Bachelors or Master s degree in a relevant fieldEquivalent practical experience will also be consideredSkills Required
Frontend Development, Backend Development, Devops, Itil, Agile, Kanban