Customer Success Representative

Customer Service Representative – Job Description

Position Summary

The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional, customer-focused attitude.

Key Responsibilities

Customer Interaction

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints with professionalism and empathy.

Issue Resolution

Order & Account Management

Documentation & Reporting

Product Knowledge

Team Collaboration

Required Skills & Qualifications

associate degree preferred.

experience with CRM tools (Salesforce, Zendesk, Freshdesk).