Micoworks - Senior Product Architect

Description :

As a Senior Product Architect for Mico Engage AI, you will own the architectural vision and execution of a highly scalable, data-intensive platform powering personalized marketing at scale.

Reporting To The VP of Engineering, You Will Lead System Design, Collaborate Cross-functionally, And Mentor Engineering Teams To Build a Resilient, AI-enabled Multi-channel Engagement Platform Ready For Global Architect scalable, fault-tolerant, event-driven systems for multi-channel delivery (LINE, WhatsApp, Email, SMS, RCS) at 10,000+ TPS.

Responsibilities :

• Lead design and rollout of a horizontally scalable, real-time customer segmentation engine integrating behavioral and profile data.
• Build a unified customer profile infrastructure, consolidating multi-source data with real-time identity stitching and consent management.
• Collaborate with data science teams to integrate AI / ML models into production workflows, including feature stores, model deployment, and inference orchestration.
• Implement proactive monitoring, alerting, and observability (using tools like NewRelic, Sentry, CloudWatch) for operational excellence.
• Mentor and guide engineering leads and teams in architectural best practices, cloud-native design, and scalable system development.
• Partner with product managers and GTM teams to align architectural decisions with business goals and global rollout strategies.
• Own system maintenance strategies, SLAs, fault tolerance, disaster recovery, and cost optimization initiatives.
• Develop and maintain comprehensive architectural documentation and roadmap to support product growth.
• Architect and implement cloud-native, scalable systems primarily on AWS, leveraging services such as Lambda, Kinesis, DynamoDB, Aurora MySQL, SQS, CloudWatch, IAM, and more.
• Design and maintain automated deployment pipelines using Infrastructure as Code (Terraform, AWS CDK) integrated with CI / CD tools like GitHub Actions and Amplify Hosting.
• Demonstrated experience in horizontal scaling, load balancing, and cost-optimized resource management for high-throughput distributed systems.
• Build and manage observability and monitoring frameworks to ensure proactive detection and rapid resolution of issues, utilizing tools such as NewRelic, Sentry, CloudWatch, or equivalents.
• Define and enforce system reliability and maintenance practices, including SLAs, SLIs, incident management, disaster recovery strategies, and automated runbooks.

What You Will Achieve In 6-12 Months :

Requirments :

(ref : hirist.tech)