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Customer Service Executive

Customer Service Executive

IMS Groupahmedabad, India
30+ days ago
Job description

Job Title : Customer Service Agent

Location : Ahmedabad, Gujarat

Division : ORS UK

Reports To : Team Leader

Role & Responsibilities :

  • Resolve customer issues or concerns effectively, ensuring a positive customer experience.
  • Address customer queries, complaints, and concerns in a calm and empathetic manner.
  • Offer solutions and alternatives to customers problems while adhering to company policies and procedures.
  • Escalate unresolved issues to senior staff or departments as needed.
  • Maintain a high level of professionalism, patience, and attention to detail during each call.
  • Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.

Qualifications & Skills :

  • Bachelor's degree.
  • Strong organizational, communication, and interpersonal skills.
  • Detail-oriented and confident.

    • Additional Information :

  • Training : 13 weeks (5 weeks classroom, 8 weeks on-the-job).
  • Work Hours : 12 : 30 PM 10 : 00 PM or 1 : 30 PM 11 : 00 PM.
  • Work Schedule : Monday to Friday working
  • Location : On-site at Ahmedabad office.
  • Leave Policy : No leaves during the first 6 months of training.
  • Holiday Calendar : Follows UK holidays.

    • Location : Ahmedabad

    Kindly share your updated CV with us at . For any inquiries or further information, feel free to reach out to us at .

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    Customer Service Executive • ahmedabad, India