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Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions

Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions

GoZupees — Building AI Agents for Tomorrowkolhapur, maharashtra, in
3 days ago
Job type
  • Remote
Job description

Multiple Positions

  • Remote
  • Full-Time

Company : GoZupees (Project Atlas – Agentic AI)

Location : Remote (Preference : Gurgaon / NCR)

About GoZupees

GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.

Role Overview

We’re hiring Support Operations Specialists to manage email and chat support for UK-based clients. You’ll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols.

Key Responsibilities

  • Respond to customer queries via email and chat within SLAs.
  • Log, categorize, and close tickets with accuracy and clarity.
  • Troubleshoot first-level issues with AI agent setup or usage.
  • Escalate complex cases with full context and documentation.
  • Identify recurring issues and update FAQs or SOPs.
  • Meet key performance metrics like First Response Time and CSAT.

    • What You’ll Bring

  • 3+ years of experience in email / chat-based support or support operations.
  • Excellent written English with a professional, neutral tone.
  • Familiarity with tools like Zoho Desk, Freshdesk, or Zendesk.
  • Strong ownership, attention to detail, and calm problem-solving approach.
  • Awareness of data privacy and basic GDPR principles.

    • Preferred Experience

  • Prior exposure to SaaS or AI product support.
  • Experience serving UK, US or European clients.
  • Process-driven and strong in documentation.

    • What We Offer

  • Remote-first role (Preference : Gurgaon / NCR).
  • Comprehensive AI product training as part of onboarding.
  • Opportunity to work on a fast-growing AI product with global reach.
  • Clear progression to L2, QA, or Client Success roles.

    • How to Apply

    Apply directly on LinkedIn

    or send your CV to careers@gozupees.com with the subject line : Application – Support Operations Specialist

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    Ai Specialist • kolhapur, maharashtra, in

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