Zonal collection manager Farm

Roles and Responsibilities

• Lead and manage the collections function for the Farm portfolio across the assigned zone.
• Formulate and implement strategies to minimize delinquency and optimize recovery performance .
• Monitor and track collections through a team of Area / Regional Collection Managers, ensuring achievement of zonal targets.
• Ensure strict compliance with regulatory guidelines, company policies, and ethical collection practices .
• Analyze portfolio performance, customer behavior, and market dynamics to recommend process improvements.
• Drive field collections activities including recovery from overdue accounts through effective customer interaction.
• Liaise with legal, operations, and credit teams for resolution of complex cases.
• Recruit, train, and motivate the zonal collections team, ensuring high productivity and adherence to process.
• Manage relationships with external collection agencies / vendors and monitor their performance.
• Regularly report to senior management on key metrics such as recovery rates, NPA reduction, and risk trends.

Skills Required

collections management, Agri finance, Recovery Management, Team Leadership