Solutions Consultant - Business Engineering

Role Overview :

Cashfree Payments seeks a detail-oriented Solutions Consultant to navigate customers through their payment solutions journey, ensuring success with our innovative products. You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications. Embrace ownership, learning, and curiosity in an environment valuing kindness, respect, and excellence

What You Will Do :

• Customer Onboarding and Support : Lead seamless customer onboarding; provide support via calls, emails, and chats
• Product Mastery and Consultation : Become a product expert; offer tailored advice and strategic solutions
• Onboarding Material Development : Develop, refine onboarding materials to enhance product understanding and adoption
• Account Growth Identification : Identify upsell and cross-sell opportunities; collaborate on growth strategies
• Cross-Functional Collaboration : Facilitate communication between customers and internal teams; address product issues
• Feedback Loop and Continuous Improvement : Analyze customer feedback; recommend product improvements and enhancements
• This is a high visibility role where you collaborate with, and influence, both external and internal stakeholders
• Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives
• Build a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audiences
• Collaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhancements
• Engage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding journey
• Conduct comprehensive business deep-dives to gain insights into our customers' specific business problems and challenges, and effectively communicate how our solutions can address those issues
• Analyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiators
• You will show hustle, take ownership and help foster a high-energy, high-performance culture

What You Will Need :

Skills Required

Scripting Languages, Shell, Bash, Python