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Customer Support Specialist
Nemetschek GroupIndia9 days ago
Job descriptionTroubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality, Guide users through diagnostic procedures and provide clear, step-by-step solutions. Document support cases in CRM systems (e.g., Salesforce, HubSpot) to maintain a Collaborate with Level 2 / 3 support and product teams for issue escalation and Participate in onboarding sessions and product walkthroughs for new users. Stay updated with the latest ALLPLAN features, updates, and industry best practices Helping with the installation, configuration, and updating of our software products is a Bachelor’s degree in Civil Engineering, or related field. 3-5 years of experience in technical support or a similar customer-facing role. Knowledge of Building Information Modelling (BIM) and its workflows, future demands Hands on experience using 2D and / or 3D CAD drafting applications such as ALLPLAN, Basic scripting knowledge (e.g. Python, Rhino, Grasshopper, Dynamo) is a plus. Initial experience in IT support or CAD construction software such as Bluebeam, Strong communication skills, customer orientation, and solution-driven work approach Experience with support tools like JIRA, Zendesk, or Freshdesk. Familiarity with remote support tools and screen-sharing platforms. Have an open and communicative personality, enjoy working with customers, and are a Problem solving skills and the ability to make the complicated look and feel simple. Customer orientation and solution-driven work approach Ability to manage multiple tasks in a fast-paced environment Detail-oriented with a focus on delivering high-quality support Excellent verbal and written communication skills in English
YOUR ROLE : A chance to make the difference.
- Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and
ticketing systems.
installation, and configuration.
comprehensive knowledge base.
resolution.
plus
WHO ARE WE LOOKING FOR :
/ standards are important.
Autodesk Revit, and / or SDS2, Tekla.
BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage
GOOD TO HAVE
team player.
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Customer Support Specialist • India
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