Sales & Customer Service Associate

Company Description

We have two D2C consumer brands in the haircare space and pet wellness space.

Compensation band : 3-3.5 LPA.

Role Description

This is a full-time on-site role for a Sales & Customer Service Associate located in Hyderabad. The Sales & Customer Service Associate will be responsible for day-to-day tasks such as communicating (phone call, emails and text support) with customers, providing exceptional customer service, handling direct sales by converting abandoned cart customer.

Qualifications

Strong Communication and Customer Service skills

Experience in Sales & phone call support

Skilled in Microsoft Excel

Excellent problem-solving and interpersonal skills

Sharp eye for patterns and trends (comprehending problems from repeated customer interactions)

Previous experience in a similar role is an advantage