Walkin drive For CT&EPOQ / After Sales Claim administration / Order Management @Pune 14 Oct 2025

Walk in drive for S&F - CT & EPOQ track & After Sales Claim administration & Order Management at Pune on 14th Oct 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : Walk-In Drive on

14th Oct 2025

at Pune.

Note :

Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please mention Candidate ID on top of the Resume

https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-226379

Interview Information :

Interview Date : 14th Oct 2025

Interview Time :

09 : 30 AM till 12 : 30 PM

Interview Venue

• Pune :

Venue : Ground Floor, A wing, Embassy Tech Zone,

Rhine Building, Hinjawadi Phase II,

Hinjawadi Rajiv Gandhi Infotech Park,

Hinjawadi, Pimpri-Chinchwad,

Maharashtra 411057

Documents to Carry :

Please carry 2 set of updated CV(Hard Copy).

Please carry Face Mask

Mandatory to carry PAN Card or Passport for Identity proof.

NOTE : Candidates Needs to bring Pan card without fail for Assessment.

Interview Information :

Interview Date : 14th OCT 2025 (Tuesday).

Reporting Time : 09 : 30 AM till 12 : 30 PM

Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)

Round 2 - Ops Round (12 : 30 PM to 04 : 00 PM)

Note - Post 12 : 00 PM (entry not allowed)

Job Description : Job Location : Pune

Qualification : Any Graduates

Shifts : Flexible

Experience : 1 to 4 Years

Designation : Process Executive

Notice Period : Immediate to 30 days

Job Description- Skill 1(Supply Chain - CT & EPOQ track) :

Handling cases / requests by Stores, Customer Care Centre through emails, maintain quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO.

Idea on Inventory, Inventory Follow up with Stake Holders

Dealing with Hub / Store, Processing of Inventory, good understanding on stock movement, good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)

Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO.

Daily handling of queries reported from CCC (Customer care center) and stakeholders within the Nordics.

Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs and warehouses) to meet the team goals and KPIs.

Managing of warehouse inventories and return to stores.

Daily communication via email with all parties involved.

Ensure that requirements from our business partners are fulfilled on time and in requested quality.

Find, investigate, and fix all exceptions arising from the systems

Key points

Basic understanding on inbound and outbound Supply Chain activities

Sales Order fulfilment experience would be added one.

Coordination with different departments / units etc. - Inbound and Outbound

side(Supply / Warehouse / Hubs / CCC / Logistics etc.)

Basic understanding on Inventory management

SAP Knowledge would be preferred

Job Description- Skill 2 (After Sales Claim administration) :

Good understanding on claim processing, creating claims / tickets , dealing with supplier, credit note handling investigation, follow up on credit note, Booking Credit Note Creation of

Manual RFC (request for credit) match RFC to credit, categorize of items refund process. Idea on debit note.

Good understanding on dealing with damaged products

Provide / process refund to store n franchise, dealing with supplier, refund process for damaged products fixit tickets idea on credit note

Working experience in SAP. Experience in English communication skills both written and verbal. The ability to work within a deadline focused environment. Excellent knowledge of MS word, excel, Work from office.

Job Description- Skill 3 (Order Management) :

Consolidate data from multiple systems to facilitate inventory availability check and order entry.

Perform various order management functions including order entry and expediting.

Provided accurate order entry, change order and detailed telephone information while maintaining call center objectives and goals.

Process a high volume of product orders via electronic distribution from order entry to shipment for revenue recognition.

Plan and pro-actively manage through SAP the entire process of fulfilling customer contracts from Order Entry to Collection.

Provided order management support for sales including order entry and order tracking using SAP.

Order entry, shipping, fill rate, and product availability management of orders.

Extensive intricate knowledge of SAP ERP system, including inventory, sales, and receivables and invoicing modules.

End to end knowledge on the Export process system - from ERP to interfaced systems.

Extensive knowledge on simple and complex contract under order booking and management.

Regards,

Infosys BPM Recruitment team