The Client Services Executive will be responsible for building and maintaining strong
relationships with our existing clients, ensuring their needs are met and expectations
exceeded.
Responsibilities :
- Develop and nurture relationships with existing clients, serving as their primary point of
contact for all event-related inquiries and requests.
Manage existing client accounts, proactively engaging with clients to understand their eventobjectives, preferences, and feedback, ensuring prime delivery.
Collaborate with internal teams (Production and Creative teams) to translate client visionsinto successful events.
Regularly interact with clients through telephone calls, email communications, or face-to-face meetings.
Respond to client inquiries in a timely and professional manner.Stay informed about industry trends, market developments, and competitor activities toidentify new business opportunities.
Prepare regular reports and presentations for senior management, highlightingachievements, challenges, and opportunities.
Manage all pre- and post-event operations and pre-post P&L’s to ensure outstanding andunforgettable events are delivered.
Major Skills :
Leadership Skills.Excellent presentation skills.Excellent communication, both written and verbal.Good listening skills.The ability to work efficiently under pressure.Excellent organizational and time management skills.Strong analytical and problem-solving skills.Exceptional customer service skills.Team collaboration.Requirements :
Bachelor's degree in Business Administration, Marketing, Hospitality Management, or relatedfield.
Proven 2-6 years’ experience in Client Service, preferably within the events industry.Strong interpersonal skills.Strategic thinking and problem-solving skills, with a proactive approach to client service.Availability to work flexible hours, including evenings and weekends, as needed.Willingness to travel for client meetings and events.