Senior Qualtiy Analyst -Bengali
ConcentrixPuruliya, West Bengal, India22 hours ago
Job descriptionMonitors, evaluates and / or audits a sampling of inbound and / or outbound calls and other contactmethods including chat and email Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, ProgramManagement and clientsto ensure scoringconsistency and best practices Participates in internal quality audits (e.g. periodic audits of existing processes to determineprocess control and efficiencies) designed to improve overall contact quality and recommend changes Maintains strong program knowledge base; basic understanding of client products, services and / or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) Complete phonetime to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on reviewof key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goal Having experience in QA / QC / Audit or any relevant Background in Call Center (Customer Service) is a plus English 4 skills
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company. With a presence in more than 70 countries and a staff of more than 450,000 globally who speak 70+ languages. Concentrix provides highly valued services to clients in 10 primary industries, leveraging outstanding process capabilities, and sophisticated operational excellence with global scale, deep analytical capabilities, relevant and innovative technologies, and the best staff in the market. Visit www.concentrix.com to learn more.
Senior Trainer
Sr. Quality Evaluator
Location : QTSC1 Building, Quang Trung Software City (Công viên phần mềm Quang Trung), To Ky, District 12, HCMC
Time working : 5 days / week, rotatingshift (having nightshift)
- Language : Proficient in Bengali
What you'lldo :
What you need :
Create a job alert for this search
Senior Analyst • Puruliya, West Bengal, India
Related jobs
)
)
- Promoted
IIT JEE FACULTY HIRING!PHY / CHEM / MATH Experts - IPEC BOKARO
INSTITUTE OF PRE ENGINEERING COACHING EDUSERV PVT.LTDBokaro Steel City, India, India Institute of Pre Engineering Coaching (IPEC) Eduserv Pvt.Bokaro Steel City’s leading coaching institutions.With a strong legacy of excellence and over.
IPEC is renowned for its commitment to quality...Show moreLast updated: 3 days ago
- Promoted
Food & Beverage Ambassador
AccorHotelUdaipur, West Bengal, India Perform opening / closing side duties as assigned and set all tables according to standards and procedures.Deliver F&B services in accordance to departmental standards and procedures.Check on tab...Show moreLast updated: 29 days ago
- Promoted
STEM Educator
INSTITUTE OF PRE ENGINEERING COACHING EDUSERV PVT.LTDBokāro, Republic Of India, IN Institute of Pre Engineering Coaching (IPEC) Eduserv Pvt.Bokaro Steel City’s leading coaching institutions.With a strong legacy of excellence and over.
IPEC is renowned for its commitment to quality...Show moreLast updated: 3 days ago
- Promoted
Assistant Manager- Credit
AccorHotelUdaipur, West Bengal, India This role requires strong analytical skills attention to detail and a solid understanding of credit principles and financial analysis.
Analyze financial statements credit reports and other relevant ...Show moreLast updated: 30+ days ago
- Promoted
Guidance Services Director
PW (PhysicsWallah)Bokāro, Republic Of India, IN Job Profile - Associate Manager (Counselling Lead ).Lead the Counselling team across inbound, outbound, and offline (walk-in) channels.
Oversee counselling operations across all centres and establis...Show moreLast updated: 9 days ago
- Promoted
Iit Jee Faculty Hiring Phy / Chem / Math Experts - Ipec Bokaro
INSTITUTE OF PRE ENGINEERING COACHING EDUSERV PVT.LTDBokāro, Republic Of India, IN Institute of Pre Engineering Coaching (IPEC) Eduserv Pvt.Bokaro Steel City’s leading coaching institutions.With a strong legacy of excellence and over.
IPEC is renowned for its commitment to quality...Show moreLast updated: 3 days ago
- Promoted
Head of Technology / CTO — Financial Markets
Nevaeh Technology Pvt. Ltd.Puruliya, West Bengal, India Location : Kolkata Nevaeh Technology Pvt Ltd, a pioneering High-Frequency Trading (HFT) platform with a 15-year legacy, serving domestic and international clients, is seeking a Head of Technology ...Show moreLast updated: 1 day ago
- Promoted
Senior Executive Debt Management Services Rural
Bajaj Finance LimitedPurulia, West Bengal, India The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.
Achieve collections target by visiting customers / perfo...Show moreLast updated: 15 days ago
- Promoted
Deputy Area Manager Debt Management Services Consumer
Bajaj Finance LimitedUdaipur, West Bengal, India This position is open with Bajaj Finance Anchor : Work Hard - Consistently puts in effort.Execute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honest...Show moreLast updated: 13 days ago
- Promoted
JEE Preparation Specialist
INSTITUTE OF PRE ENGINEERING COACHING EDUSERV PVT.LTDBokāro, Republic Of India, IN Institute of Pre Engineering Coaching (IPEC) Eduserv Pvt.Bokaro Steel City’s leading coaching institutions.With a strong legacy of excellence and over.
IPEC is renowned for its commitment to quality...Show moreLast updated: 3 days ago
- Promoted
Business Development Manager
Virtual Binz LLPUdaipur, West Bengal, India Virtual Binz LLP is looking for a dynamic and results-driven.Business Development Manager (BDM).The BDM will be responsible for.
This role is a critical part of our expansion plans ideal for someone...Show moreLast updated: 30+ days ago
- Promoted
Cost Controller
Marriott Hotels ResortsUdaipur, West Bengal, India Perform physical inventories for the food and beverage and retail areas as required.Perform routine analysis on product mix / margin and guest preference information to help the operations staff unde...Show moreLast updated: 10 days ago
- Promoted
Assistant Manager PLCS Growth
Bajaj Finance LimitedUdaipur, West Bengal, India This position is open with Bajaj Finance ltd.Track and improve key performance indicators such as query resolution time repeat queries etc.
Liaise with sales team & IT team to ensure reduction o...Show moreLast updated: 26 days ago
- Promoted
Physics, Chemistry, and Math Instructor
INSTITUTE OF PRE ENGINEERING COACHING EDUSERV PVT.LTDBokāro, Republic Of India, IN Institute of Pre Engineering Coaching (IPEC) Eduserv Pvt.Bokaro Steel City’s leading coaching institutions.With a strong legacy of excellence and over.
IPEC is renowned for its commitment to quality...Show moreLast updated: 3 days ago
- Promoted
- New!
Territory Manager
Syngenta GroupPurulia, West Bengal, India Syngenta Seeds is one of the worlds largest developers and producers of seed for farmers commercial growers retailers and small seed companies.
Syngenta seeds improve the quality and yields of crops...Show moreLast updated: 16 hours ago
- Promoted
Counselling Lead
PW (PhysicsWallah)Bokaro, Jharkhand, India Job Profile - Associate Manager (Counselling Lead ).Lead the Counselling team across inbound, outbound, and offline (walk-in) channels.
Oversee counselling operations across all centres and establis...Show moreLast updated: 9 days ago
- Promoted
Quality Assurance Specialist (Call Center) - Relocate to Vietnam
ConcentrixPuruliya, West Bengal, India Quality Assurance Specialist in Content Moderation - Relocate to Ho Chi Minh City, Vietnam.Location : QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City - Time Working : 5 days / ...Show moreLast updated: 3 days ago
- Promoted
Deputy Manager GL Risk
Bajaj Finance LimitedUdaipur, West Bengal, India This position is open with Bajaj Finance RISK IN GOLD LOAN BY ENSURING COLLATERAL QUALITY & PROCESS ARE AS PER DEFINED PROCESS IN ALLOCATED REGION.
PRINCIPAL ACCOUNTABILITIES(Accountabilities a...Show moreLast updated: 20 days ago