Assistant Manager, Quality Control

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit

www.bydeluxe.com

Position Summary

Monitoring and overseeing the overall functioning and performance of the QC department, with regards to daily operations and personnel development. Focus on maintaining a quality yield of over 98% and 100% on-time delivery. Ensuring team functions at an ideal capacity between full time and freelance staff to manage peak volumes; and monitor benchmarks. Innovate and improve process thereby ensuring overall cost reduction and improved efficiency and quality gains. To motivate and keep high team morale and positive attitude towards work

Outcomes and Accomplishments

As an Assistant Manager, you are required to :

Directly responsible for 2 to 3 Team Leads who will internal see 25 to 30 editors

Ensure implementation of quality producers. This includes roll out of new procedures, keeping the team updated on client specifications

Collaborate with other departments regarding policies and procedures

Involvement in QA research and feedback. Channeling internally and externally through :

• timely follow-up with individuals or / and the team to ensure the issue at hand is fully addressed and understood
• Suggest corrective and preventive actions.
• Analyzing error trends and using the data to ensure the targeted group has received the required refresher / training
• To improve the overall quality of deliverables by the team and come up with initiatives that increase overall quality and productivity

Identify areas of improvement in team by :

Ensure the team is updated on the latest software updates and collaborate with the Process Lead / SME to suggest improvements

Represent the QC team in relevant meetings and calls

Team metrics and data organization :

Training and Documentation : Work with trainers and documentation representatives and management :

Enforcement :

Be involved in business continuity and succession planning, ensuring the next generation of leaders are well groomed, think and act in the desire fashion :

To ensure smooth and effective communication within the team

Maintain discipline within the team with respect to schedule adherence

To motivate the team and ensure high morale. Work with Leads, managers, and HR, to assure employee engagement are heard and addressed

Conduct annual appraisals of the three Team Leads and participate in the appraisals of team members by the leads

Recognize and reward team members’ accomplishments, through various award nominations

To groom backups to take for all tasks

What You Bring :

You are a team player

You will be able to think logically, critically, and independently, considering all potential scenarios

You can look at the bigger picture and identify and solve potential problems before they arise

You have leadership qualities

You are a tactful objective and fair during problem assessment

You can work and stay focused under pressure

You can give constructive feedback and simultaneously encourage and motivate the team

Act as a mentor or a guide to TLs and others and coach them to handle their own tasks better

Your focus is on improving the process and increasing efficiency