Customer Service RepresentativeTech Mahindra • gurugram, India
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Customer Service Representative
Tech Mahindra • gurugram, India
26 days ago
Job descriptionGraduate qualification (any discipline). Strong communication skills in English and French. Understanding of customer service principles (Empathy, First Call Resolution, C-SAT). Basic knowledge of computers, internet, and telecom . Problem-solving skills and ability to handle escalations. Adaptability to work in rotational shifts (including nights / weekends). Empathy and patience in handling customer concerns. Freshers with excellent communication skills are welcome. Experienced candidates should have 12+ months in international voice process with proven customer service expertise. Opportunity to work in a dynamic, customer-focused environment. Growth and learning in a global support role. Competitive compensation and benefits.
“Speak the Language of Service Excellence – Join Us Today!”
Voice Associate – English & Language Specialist (French Bilingual)
Location : Noida
Work Type : Full-time | 24 / 7 Shifts (including nights, weekends, holidays)
Are you passionate about delivering exceptional customer experiences?
Join our team as a Voice Associate – English & French Bilingual Specialist , where you’ll provide world-class voice support to international customers across residential, business, and contractor segments.
What You’ll Do
- Deliver excellent customer service via voice support.
- Communicate effectively with customers, providing updates and setting realistic expectations.
- Resolve complaints within SLA by identifying root causes and implementing solutions.
- Collaborate with internal teams for complex issue resolution.
- Maintain accurate documentation of interactions and resolutions.
- Manage escalations professionally and empathetically.
What We’re Looking For
Experience
✅ Why Join Us?
Apply Now and be part of a team that values customer satisfaction and service excellence !
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Customer Service Representative • gurugram, India
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