Nexthink

Primary Skills

Proactive Hardware & Software solving problems on End User Devices

Analysis of trends and recording current health status of End User Devices

Identification where and when the issue occurred and how many users are impacted

Analysis of the events in timeline to identify root causes of issues very quickly

Cooperation with various technical teams on root cause analyses and remediation plans

Resolution of issues discovered.

Documentation of findings and recommendations

Reporting

Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software

Providing input for collector packaging and assist in deployment scenarios

Perform ongoing maintenance

Check the Appliance health (CPU, Disk & Memory Utilization)

Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license / engine / appliance status.

Maintaining customer specific EUCA documentation updated

Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder

Recommending automation candidates and actively supporting EUCA Service Development in the area of development / testing / implementation of new remediation scripts

Secondary Skills

ITIL Certification

Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration

Knowledge of Active Directory 2008 and 2012

Understanding of GPO configuration and management

Experience with troubleshooting, diagnosing and fixing OS and AD related issues

Understanding of TCP / IP networking

Understanding of DNS, DHCP services

Strong analytical skills

Experience with analyzing system logs, events, and monitoring alerts

Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents

Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)

Knowledge of ITIL Processes

Capability to understand and write technical documentation

Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage

Knowledge of PKI and PowerShell scripting will be highly appreciated