Customer Success Executive

MYDESIGNATION, the leading fashion brand, is looking for Customer Service Representatives to join our team. As a Customer Success Executive (Non-Voice) at MYDESIGNATION, you will play a pivotal role in ensuring our customers' needs are met through non-voice communication channels, providing timely and helpful responses. Fluency in both Hindi and English is crucial for this role.

Major Responsibilities :

• Respond promptly and professionally to customer inquiries and requests through social media chats, emails, and other non-voice communication channels.
• Address customer concerns, complaints, and issues with empathy and efficiency, striving for a positive resolution.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Collaborate with team members and other departments to provide solutions to customer queries.
• Adhere to established response time and quality metrics to ensure customer satisfaction.

Requirements :

Job Type : Full-time

Benefits : Health insurance

Provident Fund

Ability to commute / relocate :

Thiruvananthapuram, Kerala : Reliably commute or planning to relocate before starting work (Required)

Skills Required

Non-voice communication