Data Analyst

Job description

1. Exceptional communication skills, including :

i. Rapport building and use of Customer-centric language.

ii. Active listening skills, empathy, conflict management and time management techniques.

iii. Questioning techniques to drive understanding and clarification of Customers needs.

2. Excellent business English comprehension and communication skills, written & spoken, to handle multi-channel engagement (Chat, email, phone, CRM).

Transactional Skills  :

1. Ability to work independently on Customer transactions end to end by leveraging multiple tools, Knowledge Management, and self-help tools.

2. Enforcing business rules, as specifically set forth in the Cisco CLO Knowledge Management System, and offering alternative solutions where appropriate.

Problem-Solving and Adaptability  :

1. Quick learner with strong problem-solving, critical thinking, and analysis skills.

2. Flexibility and adaptability to adjust as the business evolves.

3. Detail-oriented with the ability to process complex transactions.

Motivation and Leadership  :

1. Self-motivated and driven to succeed with natural curiosity, initiative, and tenacity.

2. Ability to juggle multiple tasks while maintaining composure.

Technical Skills :

1. Computer literacy, including experience with case management systems, email, chat, and Windows-based applications, including MS Excel skills such as V-lookup, Pivot tables, and formulas, as required for the position.

2. Ability to effectively navigate multiple systems at once to accomplish a task.

Skills Required

Data Analyst, Excel