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Assistant Front Desk Manager
Assistant Front Desk Manageralt.f coworking • baddi, himachal pradesh, in
Assistant Front Desk Manager

Assistant Front Desk Manager

alt.f coworking • baddi, himachal pradesh, in
15 hours ago
Job description

Prerequisites :

  • Bachelor's degree in hospitality or similar.
  • Excellent written and verbal communication skills in English.
  • A minimum of 2 years of experience as a front desk manager or similar.
  • Good understanding of procedures and practices in the hospitality industry.
  • Strong organisational and time management skills
  • The ability to provide exceptional customer service.
  • Administer smooth office operations and administration.
  • Shall be able to understand and resolve client queries within TAT.
  • Basic Excel knowledge and an aptitude to be trained and be able to use any other

software.

  • Shall have strong interpersonal skills.
  • The Incumbent must be organised and detail-oriented as a person.
  • One shall have an outstanding ability to stay calm under pressure.
  • A person should be highly presentable with good grooming and clothing standards.
  • Job Role :

  • The person would be the single point of contact for all the clients and their related
  • problems and queries. Therefore, he / she will be :

  • Defining and implementing front desk objectives and procedures.
  • Tending to guests' complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area are kept clean and organised.
  • Supervising staff and all front desk activities, including bookings, appointments, phone
  • calls, and emails.

  • Performing administrative duties such as filing and updating records, among others, as
  • needed.

  • Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of
  • the visitors.

  • Supervise and administer the Supervisor, and keep a check on the housekeeping staff
  • and office boys.

  • Handling the clients visiting the space and maintaining the visitors’ list.
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