Client Services Representative

Company Description

At Marca Creatives, we are dedicated to building and enhancing personal brands for specialists and businesses alike. We specialize in personal branding and digital marketing, helping clients grow their presence across platforms. We've successfully taken Instagram and YouTube accounts from 0 to lakhs of views through tailored content and targeted strategies.

Role Description

As a Social Media Manager, you’ll lead the end-to-end execution of content strategies across multiple platforms for various clients. This role goes beyond scheduling posts — you’ll act as the central communication hub between clients, internal teams, influencers, and external collaborators. From conceptualizing shoots and managing approvals to ensuring timely delivery and performance tracking, your work will directly impact brand visibility and client satisfaction.

Responsibilities

1. Client Communication & Relationship Management

Serve as the day-to-day contact for clients, ensuring all brand objectives are clearly understood and delivered.

Drive the flow of approvals for scripts, videos, designs, and shoot concepts, ensuring quick turnarounds.

Regularly check in with clients to align on priorities, feedback, and upcoming deliverables.

Draft detailed monthly performance reports that showcase content highlights, engagement metrics, and growth.

2. Content Execution & Posting Management

Oversee the content calendar for each client across Instagram, Facebook, LinkedIn, and YouTube, ensuring timely and platform-optimized publishing.

Manage the internal Client Progress Sheet, ensuring that monthly deliverables, including videos, carousels, and graphics, are tracked, approved, and ready for execution.

3. Shoot Planning & Direction

Independently plan and conduct brand shoots, from scheduling to managing real-time execution.

Prompt clients during shoots to deliver confidently on camera, while ensuring the final output meets brand storytelling standards.

4. Influencer & Brand Collaboration Support

Identify relevant influencers who align with client goals and brand aesthetics.

Communicate with external agencies or brands to execute meaningful collaborations, ensuring synergy with client campaigns.

5. Asset & Team Coordination

Ensure every piece of content including video, graphic, or written copy goes through a structured review and approval process.

Work closely with the internal teams to ensure all deliverables meet timelines and quality expectations.

6. Talent Recruitment & Team Support

Create job postings, screen candidates, and coordinate interviews for internal hiring requirements.

Support founders and team leads in onboarding new hires by sharing tasks, timelines, and expectations clearly.

Qualifications

• One year experience in a similar role is required.
• A sharp communicator who can balance client expectations with internal workflows.
• A multi-tasker who thrives in a fast-paced environment and enjoys juggling shoots, edits, posts, and reports, all in a day’s work.
• Someone who understands that social media management is as much about clarity and consistency as it is about creativity.

To Apply : Please submit your updated resume!