SAP Access Management Specialist (French / German)

Description GSPANN is hiring a SAP Access Management Specialist with 4-8 years of experience to support SAP Access Control, IDM, and IAG systems. The ideal candidate will manage user provisioning and incident resolution, while effectively communicating with French or German-speaking stakeholders.

Role and Responsibilities

• Deliver Level 1 (L1) support for SAP Access Control, SAP Identity Management (IDM), and SAP Identity and Access Governance (IAG) to maintain secure and compliant access across SAP applications.
• Help implement and enforce access control policies that protect sensitive data and align with regulatory standards.
• Configure and manage SAP IDM and IAG solutions to simplify user provisioning and streamline access management workflows.
• Interpret and communicate with users using basic knowledge of French or German, or by leveraging Google Translate to bridge language gaps.
• Log, track, and resolve incidents and service requests related to SAP access management efficiently.
• Provide technical support for user access issues, troubleshooting errors and guiding resolution.
• Keep access management documentation accurate and up to date to support compliance and process transparency.
• Collaborate with other IT teams to escalate complex access issues and implement resolutions.
• Train users on SAP access management features by offering basic guidance and onboarding support.
• Communicate clearly with team members and stakeholders using strong verbal and written skills.

Skills and Experience