Manager - Operations

Roles & Responsibilities :

• Must have Product knowledge.
• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
• Understand & meet Client Services deliverables.
• To provide Training to vendor Staffs on POS operating process and to train the team on POS / APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
• Maintain MMRS and MOM.

Prerequisites :