Senior Manager, Project Management

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Project Manager is responsible for managing the team, maintain client relations, build project plans and ensuring that the assigned project is successfully delivered on time, within agreed scope and budget. They must work on delivering realistic outcomes, delegate assignments along with performance and efficiency of the team.

• Monthly update of Governance Dashboard to regional;
• Phase Gate review for project funded by regional;
• Specific Document Reviews : PSC ToR, AED / PED, BRD, PMP, Closure Report, Red Pack Report, Change Request, PSC Deck, PSC MoM and etc.;
• Managing the Project Management Standard(PMS) Assurance framework for the Project / Agile Deliveries / Programme, complying with the Project Governance Policy and PMS, and ensuring staff working on the Projects are aware and comply;
• Supporting the Project / Programme Steering Committee (PSC / PgSC) in preparing quality materials (ToR, Progress reports, Minutes etc.);
• Ensuring Project Tools i.e. Clarity is up to date including Project static data, status update including RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the PSC / PgSC;
• Ensuring that all submissions to committees (AED / PED, Red packs, Closure Reports, etc.) are of the right quality and are timely;
• Support refresh and implementation of the Project Management Standards (PMS) and System Delivery Framework (SDF);
• Provide the important updates from Group ePMO & Clarity Sprint Release to country Project community;
• Coach & guide PMs in AED / PED preparation and subsequent project Management;
• Track / guide PMs to complete PM Accreditation & Training & Certification;
• Enhance / Maintain country PMO Library (Bridge Page) as central source of reference for PMs;
• Organise and co-ordinate country PM sharing session;
• Upgrading country PMs knowledge in PMS, SDF, Clarity by Education via PM Sharing session, PMO Bridge Page and etc;
• Support country various management forum presentation deck and project data request;
• Organise and co-ordinate country project forum;

Participate and support country yearly investment budget exercise

Strategy

Responsible for managing the delivery of a workstream within a project or a low-complexity project, working closely with the relevant Business leads and wider set of stakeholders on a daily basis.

Provides inputs to PMO / Program or Project Manager to create financial baselines and track cost actuals in a detailed budget document for submission to PMO and Finance monthly.

Assists and provides inputs to (if required) PMO / Project or Program Manager so they can manage project expenditure against budget as agreed in the project business case and project definition document or approval request.

Provides inputs and participates in relevant Governance Committees together with Program / Project Manager and PMO.

Business

With the support from Program / Project Manager manages conflicts in stakeholder expectations, employee experience and good practice in process solution design across multiple workstreams.

Understands risks, business imperatives and business context when facilitating decision making impacted by the process re-design, create solution options and make recommendations.

Presents clear options and recommendations, facilitates decision making and enables clear understanding in key stakeholders of risks, outcomes and trade-offs.

Processes

Participates in or co-facilitates agile ceremonies in collaboration with technology delivery scrum masters.

Supports continuous improvement and operational efficiency of processes to optimise operating model and employee experience.

Works with the business architect and other planners to assess current capabilities and identify high-level customer requirements with the help of Product Owner.

Ensures user stories and use cases are defined as per requirements.

Ensures the Requirements Traceability Matrix is set up and maintained.

Works with the Design team, Architects, and other Programme / Project team members to define metrics and performance goals for the application.

Participates in quality management reviews, process designs, prototypes and other requirements workbooks to ensure they fulfil stakeholder's requirements.

With Program / Project managers works with Product Owner to groom and prioritise the product backlog.

Manages project governance through delivery of work and sprint plans, agile ceremonies and relevant Governance forums.

People & Talent

Promotes a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Promotes innovative thinking and self-development, is willing to try new things in the interests of improvement.

Works with Project / Program Manager to ensure the project team is adequately resourced and staffed by an appropriate number of competent staff to support delivery of the strategy.

Works with Project / Program Manager to ensure each project role / resource has clear responsibilities, reporting lines, delegated authorities and objectives.

Risk Management

Works with Program / Project managers to manage & track risks, issues, impediments throughout the project life cycle and to follow up through it's resolution.

When required appropriately escalates impediments and blockers to the Program / Project Manager, PMO, Chief Product Owner (CPO), relevant Governance Forums and ensures ownership by committee members for the mitigating actions.

Prepares materials for governance meetings as required including Board quality presentations.

With Program / Project managers support ensures key person risks (BaU and project) are mitigated.

Governance

When required appropriately escalates impediments and blockers to the Program / Project Manager, PMO, Chief Product Owner (CPO), relevant Governance Forums and ensures ownership by committee members for the mitigating actions.

Regulatory & Business Conduct

Displays exemplary conduct and live by the Group's Values and Code of Conduct.

Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders

Works with various Stakeholders, mostly at the operational level.

Project / Programme Manager, Product Owners, Design Lead & Vendor teams.

Business Teams' members, Heads of relevant Business, relevant GPOs.

Internal communications team, Corporate Communications team, Subject Matter Expert employees.

Key Functional Partners : ITO, Finance, Compliance, Legal and Risk.

Other Responsibilities

Embed Here for Good and Group's brand and value in project team.

Collectively responsible for delivering efficiency and goals and targets associated with the Programme.

Skills and Experience

PM or PMO experience in large and complex, multi-geography, multi-disciplinary projects.

Excellent communication and presentation skills : PowerPoint, Excel, written & oral

Project Management and / or Agile experience / certification

Use of planning tools e.g. Clarity PPM, Jira, Confluence, Trello

Qualifications

Bachelor degree from a reputable university

Minimum of 8+ years experience in banking field, with proven track record in leadership role in Project Management of Information Technology projects

Project Management Certificate from PMP or Prince2

Have knowledge of structured project management methodologies such as PMI PMBOK and must be experienced in applying project management knowledge, skills, tools, concepts, and techniques.

In-depth experience in Change, Vendor and Resources management.

Experience in project planning, process improvement, performance measurement, and managing a project life cycle.

Have knowledge of the importance of quality in data content and Service Management processes.

Strong analytical skills, training, interpersonal and communication skills.

Able to work in a team and is a good team player.

Able to handle multi-tasks, manage time effectively and perform under pressure.

Able to work at flexible hours and travel

Other than above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.