Service Desk Manager

QUALIFICATIONS :

Experience : 8 years of experience in desktop support or similar roles, preferably in a Fintech or high-paced technical environment.

Technical Proficiency : Strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems (such as ServiceNow or Jira).

Troubleshooting Skills : Excellent diagnostic and problem-solving skills for both hardware and software issues.

Networking Knowledge : Basic understanding of networking concepts (LAN / WAN, IP addressing, DNS, VPNs).

Security Awareness : Familiarity with security protocols and the ability to ensure compliance with IT security policies.

Communication : Strong verbal and written communication skills, with the ability to explain complex issues to non-technical users.

Shift Flexibility : Willingness to work in a rotational shift schedule, including weekends or holidays, to provide continuous support.

Certifications : Relevant certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator, or similar would be an added advantage.

Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Advanced degrees or certifications (e.g., CISSP, CISM, CEH) are a plus.

Skills Required

Dns Server, Desktop Administrator, Lan, Jira, Problem-solving, Operating Systems, Ms Office