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Inside Sales Executive
NEXUS CONSULTING SOLUTIONSKolkata, India5 days ago
Job descriptionConsultative Sales Approach : Understand the academic and career goals of prospective Academic Counseling : Provide accurate information about course content, certification Follow-ups : Systematically follow up with leads to drive course enrollments and assist CRM Management : Maintain detailed and accurate records of all student interactions, Relationship Management : Act as a trusted point of contact for existing students, Issue Resolution : Handle concerns related to classes, schedules, materials, and any Retention & Upselling : Identify students who can benefit from additional SSEI courses and Feedback Collection : Regularly gather feedback from students about their experience to Quality Adherence : Follow communication protocols, call scripts, and maintain a high Reporting : Provide daily updates to the Business Manager regarding new acquisitions, Continuous Improvement : Participate actively in training sessions, skill development Proficiency in Hindi and English (spoken) is a must. Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets. Strong listening, communication, and persuasion skills. A student-first attitude : “If you’re satisfied, tell others. If not, tell us.” Ability to multitask, prioritize, and manage time effectively. Positive attitude, adaptability, and a willingness to learn and grow.
Key Responsibilities :
1. Student Acquisition (New Enrollments) :
- Inbound and Outbound Calling : Reach out to prospective leads and handle incoming
queries from students.
students and recommend suitable SSEI courses.
benefits, and career pathways.
students in completing the admission process.
statuses, and next actions in Google Sheets and CRM.
2. Student Engagement (Existing Student Support) :
addressing their queries and providing support throughout their learning journey.
academic challenges, escalating where necessary to ensure quick resolution.
assist them in enrolling for advanced learning opportunities.
help improve SSEI’s offerings and services.
3. General Responsibilities :
standard of professionalism and empathy in all interactions.
engagement activities, feedback received, and unresolved issues.
programs, and quality enhancement initiatives organized by the QA Manager.
Requirements :
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Inside Sales Executive • Kolkata, India
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