We are looking for a Technical Voice Process Executive to join our team in India. The ideal candidate will have 1-3 years of experience in handling customer queries and providing technical support over voice calls.
Responsibilities
- Handle technical queries from customers over voice calls
- Provide solutions to technical issues related to products and services
- Document customer interactions and resolutions in the system
- Collaborate with the technical team to escalate unresolved issues
- Ensure customer satisfaction by providing timely and accurate information
Skills and Qualifications
1-3 years of experience in a technical voice process or similar roleStrong communication skills in English and local languagesTechnical knowledge in areas such as networking, software, and hardware troubleshootingAbility to explain complex technical concepts in simple termsProficiency in using CRM tools and Microsoft Office SuiteProblem-solving skills and a customer-oriented mindsetSkills Required
Voice Recognition, Troubleshooting, Network Configuration, System Integration, Cloud Services, Customer Service