Role Responsibilities :
- Collaborate with product engineers and data science teams to build AI products
- Lead escalations and priority incidents, ensuring effective collaboration among stakeholders
- Manage service delivery, ensuring customer expectations are met and driving future demand
- Assist in recruitment, performance assessments, training, and mentoring of the team
Key Deliverables :
Delivery of high-quality AI product features and enhancementsDevelopment of systems and procedures to ensure outstanding service deliveryTimely resolution of escalated issues and incidentsContinuous optimization of service delivery processesSkills Required
Machine Learning, Data Management, Project Management, Service Delivery, Agile