Territory Manager-PP-VaranasiConfidential • Varanasi
Territory Manager-PP-Varanasi
Confidential • Varanasi
30+ days ago
Job descriptionRelationship management with 100–150 contractors / painters in the area Community engagement programs by planning events & activations Coordination with applicators and contractors for training sessions at the painter academies Product training of painters / team etc. - Database update Evolve the Training Tracker / Calendar and incorporate training status Contractor / Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG products Technical inspection at customer sites - Dealer complaint handling (support for the channel sales teams) Conduct all technical inspections like surface preparation, painting progress, and post-painting inspection for fresh and repainting sites 100% customers to be called within 4 hours of the complaint received 97% of the complaint visits within 2 days 5-day resolution of 90% of the product complaints Compensation on product failure / reworks to be approved by supervisor & database maintained Product feedback to be shared with R&D Concept testing - Sampling of new products with the painter community for validation Coordination with Marketing team for sampling & NPD Planning of shop meets & product meets along with supervisor with product presentations Business development - Support sales of ABG products and help convert customer sites for contractors Support in upsell / cross-sell Audit report of the trials to be shared with the respective teams Report of the potential contractors / painters in the area along with contractor meets conducted Audit reports shared with R&D team for feedback and trends in the market Painter App usage report, Loyalty program database update Customer complaint tracker Training tracker - to build effective utilization of the painter academy
Goal | Key Result Area | Actions / Deployment
Loyalty Program Enrolment & Painter App Usage
- Coordination with Loyalty program team for enrolment & adoption of digital solutions
- Enrolment of the painters on the Sparkle loyalty program - KYC
- Painter registration and activation (along with external agencies)
- Driving digital adoption by enrolling, downloading & driving usage of the Painter App
- Feedback on implementation gaps & features on the app
- Financial inclusion support from government schemes - to support painters on enrolment
Community Engagement | Relationship Management with Contractors / Painters
Product Training
Complaint Handling & Technical Support
Focus Product Establishment | Site Sampling & Implementation of New Products, Business Development
Reports & Trackers – Monthly & Weekly Basis
Skills Required
Loyalty Program Management, community engagement, Product Training
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Territory • Varanasi
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