Front Office Executive

Front Office Executives (Operations)

Department: Operations

Reports to: Regional Operations Manager

Location: India

About Company:

Nibav Home Elevators are powered by the most abundant resource in the world ... AIR. This modern world transparent self-supporting Elevator is engineered to use AIR pressure for ascending and descending operations. We get all our elevators delivered in a semi assembled state, this is to reduce our installation time and to maintain the quality of installation. With our vision Now Luxury in Every Home, this elevator is now being manufactured in India in order to sell this luxury home elevator at an affordable price.

Elite Elevators Limited is one of India's fastest growing Home Elevators Company. We are business partners of ThyssenKrupp access solution and deal with the premium segment of residential lifts. Our elevators are made in Italy, installed in several states all over India, and are best known for their safety, quality, and technology.

Job Summary:

The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience.

Note: This role does not include any sales-related responsibilities.

Key Responsibilities:

• Operational Management:
• Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures.
• Showroom Presentation:
• Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
• Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.
• Customer Service Support:
• Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
• Address any operational issues that may arise during the showrooms operation, ensuring prompt resolution.
• Documentation and Reporting:
• Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.
• Maintain accurate records of showroom operations, including inventory counts, client walk-ins, and maintenance logs.
• Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.
• Inventory Management:
• Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.
• Maintenance and Facilities Management:
• Coordinate with maintenance personnel and vendors to ensure the showroom is well maintained and all equipment is in working order.
• Handle minor repairs and troubleshooting of showroom equipment and fixtures.
• Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

• Bachelors degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management.
• 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).

Experience:

• Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred.

Key Skills Required:

• Excellent communication skills (Fluency in English and regional language).
• Customer service orientation.
• Good interpersonal skills and presentation.
• Basic computer knowledge (MS Office, email handling).
• Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks.

Grooming & Personality:

• Presentable appearance, neat grooming.
• Polite and professional behaviour.
• Ability to multitask and stay composed under pressure.

Why Join Us?

• Opportunity to work with a dynamic and innovative team.
• Competitive compensation package.
• Career growth and development opportunities.
• Be part of a company transforming the lift industry with cutting-edge technology.