Senior Learning & Development Coordinator

Responsibilities :

• Recognize, exemplify and adhere to ICONs values, which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Provides programme support as assigned
• Provide support for external and internal audits and / or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.
• Maintain departmental files, as necessary
• Demonstrate leadership by working at a high level of quality with minimal supervision
• Mentor and coach other Learning and development coordinators as required
• Provide timely and professional customer service via ICON s help desk application
• Provide support for ICON systems that promote learning and development
• Ability to communicate effectively with internal and external customers
• Generate reports as necessary
• Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.
• Proactively informs Icon University management of department and or learning and development related issues.
• Work collaboratively and proactively as part of the wider ICON University team
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• US / LATAM / CAN : experience in relevant discipline in Training, Learning Development, Education, Management, HR or other
• EU / APAC : In depth proven experience in relevant discipline in Training, Learning Development, Education, Management, HR or other
• Demonstrates the ICON competencies
• Demonstrates excellent interpersonal and communication skills (oral and written).
• Ability to work effectively and efficiently on global networked computers using current systems, and / or software including the MS Office applications : Excel, Powerpoint and Word.
• Demonstrates high level of organisational skills, attention to detail and accuracy in work completion.
• Ability to work as part of a remote global team
• Ability to work effectively and efficiently with current learning and delivery technologies
• Fluent in English (written and oral)
• Ability to travel domestically and internationally as necessary and not expected to exceed 10%.

What are we looking for :

Skills Required

Advanced Excel, Interpersonal Skills, Communication Skills, Clinical Research