Senior Engineer - Service Desk Analyst (Spanish Support).

Job Description

Role Summary

Provide 1st-level IT support to internal users with a special focus on Spanish and English-speaking regions. Handle hardware and software issues remotely or in person, ensuring prompt and courteous service aligned with MANN+HUMMEL IT standards.

Main Tasks

Provide 1st-level IT support to users via phone, remote tools, or onsite assistance.

Troubleshoot standard hardware and software issues (aim for resolution within 15 minutes).

Install operating systems and software using deployment tools.

Perform Windows patching and software updates regularly.

Monitor essential IT systems such as servers and backups.

Maintain user profiles, roles, accounts, and email configurations.

Collaborate closely with Local and Central IT teams.

Deliver support in both Spanish and English.

Complete other support tasks assigned by the supervisor.

Your Profile

Fluency in Spanish and English (spoken and written) is mandatory .

Minimum secondary school education with a final exam.

Hands-on experience with MS Windows OS , Microsoft Office , and IT system administration.

Proficient in remote troubleshooting and ticketing tools .

Strong communication, interpersonal, and problem-solving skills.

ITIL Foundation certification is preferred.

Willingness to participate in initial and ongoing training.

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.