Technical Support Executive

RESPONSIBILITIES :

• 12th Pass / Diploma / Graduate with excellent written English skills and basic computer knowledge
• Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction
• A Customer Support Executive is responsible for providing timely and effective assistance to customers.
• The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• This includes responding to questions, troubleshooting problems, and documenting customer interactions.
• The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support.
• They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution.
• This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

Skills Required

zendesk, Salesforce Service Cloud, intercom, LiveChat, Microsoft Office Suite, crm software