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Customer Service Representative - Healthcare

Fe'Onks Learning Pvt Ltdbangalore, India

13 hours ago

Job description

Job Overview

Fe'onks Learning Pvt Ltd is seeking a dedicated Customer Service Representative in the Healthcare sector, positioned at the junior level. This full-time role is based in Bengaluru and requires 1 to 3 years of work experience. The ideal candidate will facilitate seamless interactions and support between the company and its clients, utilizing advanced customer service skills in a dynamic environment.

Qualifications and Skills

Proven experience with CRM software (Mandatory skill), necessary for effectively tracking and managing customer interactions.
Exceptional problem-solving abilities (Mandatory skill) to address client concerns with efficiency and resourcefulness.
Ability to multitask (Mandatory skill) and handle various client queries simultaneously without compromising service quality.
Proficiency in using live chat support tools to engage with customers and resolve issues promptly.
Working experience with Zendesk and Salesforce Service Cloud, emphasizing structured and consistent customer support delivery.
Strong understanding of digital communication etiquette to interact professionally and respectfully with clients.
Emotional intelligence to empathize with customers, ensuring their needs and emotions are respected during communication.

Roles and Responsibilities

Respond promptly to customer inquiries through various channels, ensuring a high level of customer satisfaction.

Utilize CRM systems to document client interactions, track issues, and ensure all customer data is current and accurate.

Collaborate with the team to resolve complex customer issues and escalate as necessary to provide effective solutions.

Continuously strengthen knowledge of our services and offerings to better support customer queries and provide accurate advice.

Maintain a positive and empathetic attitude toward customers at all times to foster strong client relationships.

Proactively gather customer feedback and provide insights to the management team for improving service delivery.

Manage time effectively to handle peak periods of customer queries without compromise on service standards.

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Customer Service Representative • bangalore, India