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Growth & Operations Manager
Too Punjabi For You!kochi, kerala, in3 days ago
Job descriptionManage monthly content calendar for Instagram, YouTube, TikTok Plan & execute ads on Meta + Google Work with influencers & content creators Track performance : reach, engagement, CAC, ROAS, CTR Oversee CS reps (WhatsApp, email, phone) Resolve escalations & ensure fast response times Monitor refunds, complaints, delays, delivery issues Improve CS workflows & SOPs Maintain daily dashboard : orders, refunds, complaints, delivery performance Track meal production accuracy & packaging performance Identify operational inefficiencies and recommend improvements Daily coordination with delivery / logistics teams Update Shopify banners, pricing, menus, offers Run A / B tests on landing pages Collaborate for feature updates Track CRO metrics : funnel drop-off, cart abandonment, checkout rate Develop new customer acquisition ideas Suggest retention strategies : loyalty, referrals, better onboarding Manage subscription metrics : churn %, active users, renewal rates Identify new partner opportunities for city expansion Evaluate, shortlist, and coordinate initial conversations Build playbooks for city-level launches Track partner performance post-launch Weekly P&L snapshots Track food cost %, packaging cost %, delivery cost % Monthly performance report for founder Maintain budget sheets & marketing spend optimization Manage small remote teams (support, editors, interns) Assign weekly tasks & track completion Document SOPs for every function 5–10 years experience in Marketing / Operations / Growth / Business Management Strong with Google Sheets, Shopify basics, Meta Ads, Google Ads Experience managing teams Highly organized, operational thinker, fast executor Strong English + communication skills Experience in food tech / D2C preferred (not mandatory)
About the Role
TPFU Food and BiteBox Meals are rapidly growing meal-prep brands serving the Greater Toronto Area. We are expanding further and looking for a strong Growth & Operations Manager based in India to manage social media, customer support, performance tracking, website operations, and expansion. This role is for a high-ownership, multi-functional operator.
- Location : Remote (India)
- Reports to : Founder – TPFU & BiteBox
- Hours of working : 3 PM Eastern Time to 12 AM Eastern Time
Key Responsibilities
1. Marketing & Social Media
2. Customer Support Oversight
3. Business Operations & Tracking
4. Website & Tech Management
5. Growth Strategy
6. Expansion & Partnerships
7. Finance & Reporting
8. Team Coordination
Candidate Requirements
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Operation Manager • kochi, kerala, in
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