Business Analyst - RCM

Job Title : Product Owner / Product Manager – RCM Healthcare Tech Products

Location : Pune

Shift : US Shift (Night Shift IST)

Experience Required : 4+ years in US Healthcare RCM with at least 2–3 years in Product Management / Product Ownership / Product Analyst roles

About the Role

Credence is seeking a highly motivated and experienced Product Owner / Product Manager to lead the design, development, and enhancement of our Revenue Cycle Management (RCM) workflow products. The ideal candidate will bridge the gap between business needs and technology, ensuring that product development aligns with strategic goals, compliance requirements, and operational efficiency for healthcare clients across the U.S. market.

Key Responsibilities

• Own the end-to-end lifecycle of RCM workflow products — from ideation and requirements gathering to release and post-deployment optimization.
• Work closely with stakeholders (operations, compliance, engineering, QA, and clients) to translate business requirements into detailed Business Requirement Documents (BRD) and Functional Specification Documents (FSD).
• Drive Agile ceremonies including sprint planning, backlog grooming, and sprint reviews; maintain a prioritized and well-defined product backlog.
• Develop user stories, acceptance criteria, and process flow diagrams for RCM modules such as Eligibility Verification, Charge Entry, Coding, Payment Posting, Denial Management, and AR Follow-up.
• Conduct market and competitor analysis to identify emerging trends, opportunities, and process automation possibilities within the RCM space.
• Collaborate with UI / UX and engineering teams to deliver intuitive, workflow-driven products aligned with healthcare compliance (HIPAA, SOC2, etc.).
• Define and monitor key product KPIs (adoption, user satisfaction, efficiency gains) and drive continuous improvement.
• Act as the voice of the customer (operations and client stakeholders) to ensure product design aligns with real-world RCM process needs.
• Coordinate user acceptance testing (UAT) and assist in training and documentation for product rollouts.

Required Skills & Qualifications

Preferred Qualifications