Associate Network Support Engineer

Job Responsibilities

To support the IT network infra for 10+ Co-working Centers across Delhi NCR.

Provide Level-1 support and troubleshooting to resolve issues pertaining to all IT

infrastructure.

Troubleshooting, diagnosing and finding solutions to potential network and system issues on

daily basis.

Conducting regular maintenance tasks, such as installing software patches and performing

network upgrades.

Responsible and accountable for the smooth running and management of network

infrastructure which includes ISP, Switches, Routers, Wireless Controllers, Access Points,

Network Printers etc.

Communicating and collaborating with third-party vendors that provide services to ensure

networks operate as per expectations

Act as primary SPOC to address various ADHOC alterations in existing network like laying of

cables(Structured Cabling), making connectors for UTP cables, DVR / NVR, setting up printers

for clients. Also, should support in Devices mounting & unmounting.

Assuring seamless internet availability to all over clients in multiple locations.

Maintain IT Asset of the organizations as per office guidelines.

Ensuring and maintaining connectivity of different networks.

Coordination with ISP Vendors in case of any network outage to see the resolution as per

agreed SLA.

Perform network maintenance and system upgrades including service packs, patches, hot

fixes and as the part of preventive maintenance schedules weekly, monthly or as per office

guidelines.

Should be able to support in supervising the Active / Passive vendor working onsite for setting

up AltF new centers.

Skill Set

Config. & Mgmt. of Switches (L2 / L3)- Cisco, unify, Aruba etc.

Config. & Mgmt. Access Point’s, WLC (Cloud / On premises)- Unify, Cisco, Aruba etc.

Configuration & Management of Firewalls / Routers- Cisco, Sophos, Meraki etc.

Troubleshooting- Wireless, LAN and other peripherals on the Network.

Passive Work- Structured Cabling, Network Racks, I / O, patch Panel etc.

L1 & L2 troubleshooting and supporting clients across various Centers- Desktops / Laptops.

Network Printer setup & Troubleshooting

Setup & Management of CCTV System including DVR / NVR

Setup & Management of EPBX System- Analog & IP based

Setup & Maintenance of Access Controls System.

Weekly / Monthly / Quarterly Preventive Maintenance as per Office Guidelines.

IT Asset Management

Managing 3 rd Party support Vendors for various support requirements.