Content Moderation Team Lead

TEAM LEADER CONTENT MODERATION

Key Responsibilities :

• Lead and manage a team of agents responsible for content moderation across various formats (image, video, text).
• Monitor and drive team performance in line with business targets and SLAs.
• Conduct regular performance reviews including weekly 1 : 1s, Early Warning System (EWS), and Individual Development Plans (IDPs).
• Ensure consistent achievement of productivity targets (≥1000 cases per agent per day) and accuracy standards (≥99%).
• Analyze team performance data regularly and share actionable insights with relevant stakeholders.
• Conduct audits, provide coaching, and deliver constructive feedback to team members.
• Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR).
• Promote team engagement and ensure employee well-being.
• Provide timely inputs and recommendations on process improvements and policy updates.

TEAM LEADER DATA ANNOTATION

Key Responsibilities