SITA - Lead Site Reliability Engineer / Expert
SITA INFORMATION NETWORKING COMPUTING INDIADelhi, IN2 days ago
Job descriptionConduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions. Coordinate with incident management teams,operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it for efficiency. Develop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and maintain deployment schedules, conduct operational readiness assessments, and manage deployment risk assessments to ensure service stability. Oversee the execution of deployment plans, coordinate resources & process with delivery and lifecycle engineering, communicate with stakeholders, and continuously work with different stakeholders to improve deployment processes based on feedback. Manage continuous integration and deployment (CI / CD) pipelines, ensuring smooth integration between development and operational teams. Automate operational processes, monitor system performance, and resolve issues related to automation scripts to increase efficiency. Implement and manage infrastructure as code, provide ongoing support for automation tools, and continuously improve DevOps practices. 8+ years of experience in IT operations service management or infrastructure management or application management including roles such as Site Reliability Engineering lead or DevOps Engineer / lead. Proven experience in managing high-availability systems and ensuring operational reliability. Extensive experience in root cause analysis (RCA) incident management and developing permanent solutions for recurring service disruptions. Extensive expertise in monitoring and observability implementation. Hands-on experience with CI / CD pipelines, automation system performance monitoring and the implementation of infrastructure as code. Strong background in collaborating with cross-functional teams (development operations engineering etc. Experience in managing deployments risk assessments and optimizing event and problem management processes. Familiarity with cloud technologies containerization and scalable architecture including experience with zero-downtime deployment strategies. Collaboration. Communication. Problem Solving. Incident Management. Change Management. Cloud Infrastructure (AWS, Azure). Linux Administration. Windows Administration. Monitoring & Observability. DevOps (CI / CD). Programming & Scripting Languages. Application Support. Business Acumen. Consultancy. Financial Acumen. Info Organisational Awareness. Quality Orientation. Collaboration. Communication. Problem Solving. Incident Management. Change Management. Innovation. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree (Masters or equivalent) is often preferred for senior positions. Relevant certifications such as Linux Administration, Certified Kubernetes Administrator (CKA). Certifications in cloud platforms (AWS, Azure, Google Cloud) or DevOps methodologies (e.g., Certified DevOps Professional). Certification in Windows Administration, Linux Administration.
PURPOSE :
Responsible for the proactive support of products so that there is high product performance that is continuously improved.
Responsible for identifying and resolving the root causes of operational incidents implementing solutions to improve stability and prevent recurrence.
Manages the creation and maintenance of the event catalog to trigger events and develops both manual remediation approaches and automated workflows to resolve alerts.
Oversees the deployment of IT services and solutions ensuring successful integration with minimal disruption.
Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations.
KEY RESPONSIBILITIES :
- Define, build, and maintain support systems to ensure high availability and performance.
- Handle complex cases for the Operations team.
- Build events to add to the event catalog for the relevant product or application.
- Implement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring.
- Perform incident response and root cause analysis for critical system failures.
- Monitor system performance and establish service-level indicators (SLIs) and objectives (SLOs).
- Collaborate with development and operations to integrate reliability best practices, including moving to zero downtime architecture.
- Proactively identify and remediate performance issues.
- Work closely with Product, Software & Infra Engineering and Service support architects for new product productization.
- Ensure Operations readiness to support new products.
- Coordinate with internal and external stakeholders for feedback for continual service improvement for in scope products & drive plan till successful closure.
- Accountable for the in-scope product to ensure high availability performance.
Problem Management :
Event Management :
Deployment Management :
DevOps Management :
EXPERIENCE :
) to improve operational processes and service delivery.
KNOWLEDGE & SKILLS : Skills :
Technical Skills :
PROFESSION COMPETENCIES :
CORE COMPETENCIES :
EDUCATION & QUALIFICATIONS : Background :
Qualifications :
(ref : hirist.tech)
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Lead Site Reliability • Delhi, IN
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