Samsung voice & chat international process Professional
ConfidentialMohali19 days ago
Job descriptionHandle queries with documented accuracy Adapt to rotational shifts across 5 working days Deliver quality service in blended support channels Contribute to customer retention and support metrics
Role Responsibilities :
- Address and resolve customer issues via inbound / outbound calls
- Provide clear, effective solutions in both voice and non-voice formats
- Maintain high standards of customer satisfaction
- Ensure compliance with process and communication protocols
Key Deliverables :
Skills Required
Voice Process, Blended Process, Customer Relationship Management, Communication Skills, International Bpo
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International Voice • Mohali