L3 Support Engineer

Job Title :

L3 Support Engineer – Java & Oracle

Experience : 3.5 to 7 years

Location : Hyderabad

Work Mode :

Hybrid / WFO (as per shift requirement)

Shift :

Rotational / Regional (covering Australia & Africa time zones)

Job Summary : We are looking for a

hands-on L3 Support Engineer

experienced in

Java-based application support and Oracle backend debugging . The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers across

Australia and Africa

regions.

Key Responsibilities :

Provide

L3 production support

for enterprise applications built on Java and Oracle.

Investigate and debug issues in real-time; perform

root cause analysis

and permanent fixes.

Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.

Perform

minor Java code changes

and database script updates when required.

Monitor application logs, database performance, and system health to prevent recurrence.

Manage communication with customers in Australia / Africa regions during support hours.

Maintain issue documentation, knowledge base updates, and escalation procedures.

Work on a

weekly shift roster

to ensure 24x7 regional coverage.

Required Skills & Experience :

3.5–7 years of experience in

Java application support

or

L3 technical support .

Strong in

Core Java ,

JDBC ,

exception handling , and debugging.

Hands-on with

Oracle DB

– writing queries, analyzing logs, troubleshooting data issues.

Familiarity with

log analysis tools ,

application servers (Tomcat / WebLogic) , and

shell scripting

is a plus.

Excellent problem-solving, communication, and cross-team collaboration skills.

Flexible to work in shifts covering

Australia & African time zones

(approx. 9 AM–6 PM IST and rotational coverage).

Good to Have : Experience in

incident management

and

ITIL processes .

Exposure to

production monitoring tools

(e.g., Splunk, Kibana, AppDynamics).

Experience supporting financial or enterprise-grade systems.