ServiceNow ITOM Architect

ServiceNow ITOM Architect

Location : Bengaluru | Work Mode : Hybrid

Experience : 10–15 Years

Immediate Joiner or less then 15 days

About Us

Nexusnow.ai is a fast-growing ServiceNow and AI consulting partner delivering high-impact digital transformation for global enterprises.

Role Summary

We are looking for an experienced ServiceNow ITOM Architect to lead the design, implementation, and optimization of ITOM capabilities, including Discovery, Service Mapping, Event Management, and integrations with tools like SolarWinds, Nexthink, SCCM, Intune, and SCOM. The role involves full lifecycle discovery of servers, network devices, and storage systems to ensure a robust and accurate CMDB.

Key Responsibilities

Architect ITOM solutions : Discovery, Service Mapping, Event Management.

Design scalable integrations with SolarWinds, Nexthink, SCCM, Intune, SCOM.

Lead Discovery implementation and ensure CMDB data accuracy.

Build end-to-end service maps and collaborate with infra / app teams.

Configure Event Management, alert rules, event correlation, and RCA.

Establish CMDB governance and best practices; mentor technical teams.

Required Skills

10+ years in ITSM / ITOM, with 5+ years on ServiceNow.

Strong hands-on expertise in Discovery, Service Mapping, Event Management.

Deep knowledge of CMDB architecture and CI models.

Experience integrating SolarWinds, Nexthink, SCCM, Intune, SCOM.

Storage discovery experience; strong MID Server skills.

Excellent communication and stakeholder engagement.

Preferred

ServiceNow CIS–ITOM, CSA, Discovery certifications.

ITIL v4 Foundation.

Scripting knowledge (JavaScript, PowerShell).

Experience in large enterprise environments.