Customer Service Representative

Job Title : Customer calling (service department in manufacturing machinary company )

Company : Umaboy Company

Salary : as per company standards for entry level / fresher

Mandatory : ITI / b.tech / m.tech(in mechanical or electrical )

Reports to : Customer Support Manager

Job Summary :

We are seeking a highly motivated and customer-focused Customer Support Executive to join our team. The successful candidate will be responsible for providing exceptional customer support to our clients, resolving their queries and issues in a timely and professional manner. Additionally, the Customer Support Executive will also be responsible for managing spare parts inventory and ensuring that customers receive their parts in a timely manner.

Key Responsibilities :

Customer Support :

• Respond to customer inquiries and resolve issues via phone, email, and chat
• Provide accurate and timely information about our products and services
• Troubleshoot and resolve customer complaints and issues
• Document customer interactions and maintain accurate records
• Collaborate with internal teams to resolve customer issues

Spare Parts Management :

Additional Responsibilities :

Requirements :

Preferred Qualifications :

What We Offer :