Restaurant Operations SupervisorShilton Hospitality • Bengaluru, Republic Of India, IN
Restaurant Operations Supervisor
Shilton Hospitality • Bengaluru, Republic Of India, IN
4 days ago
Job descriptionEnsure high-quality customer service and address customer concerns. Interact with customers to gather feedback and improve service. Oversee day-to-day operations, including opening and closing procedures. Ensure compliance with health and safety regulations. Manage inventory and stock levels. Assist in budgeting and financial planning. Monitor and control costs, including food and labor costs. Handle cash and payments accurately. Contribute to the development of menus. Monitor food quality and presentation. Assist in planning and implementing marketing strategies. Develop promotions to attract customers. Address issues and resolve conflicts among staff or customers. Identify operational inefficiencies and propose solutions. Conduct training sessions for staff to enhance skills and knowledge. Provide ongoing coaching and feedback. Excellent verbal and written communication skills. Ability to interact with both customers and staff effectively. Strong leadership skills to motivate and guide the team. Ability to make decisions and take responsibility. Efficiently manage time and prioritize tasks. Keep track of inventory, schedules, and other operational aspects. Commitment to providing an excellent customer experience. Ability to handle customer complaints and feedback professionally. Flexibility to handle the dynamic nature of the restaurant industry. Adapt to changes in the work environment. Quick thinking and ability to make decisions under pressure. Analytical skills to identify and solve operational challenges. Understanding of budgeting and financial management. Ability to control costs and maximize profitability. Foster a positive team environment. Collaborate with other managers and staff members. Familiarity with restaurant management software. Ability to use point-of-sale (POS) systems and other relevant tools. Being an Assistant Restaurant Manager requires a balance of leadership, customer service, and operational skills. It's crucial to create a positive work environment, deliver excellent service, and contribute to the overall success of the restaurant.
Duties : Staff Management :
- Supervise and coordinate the activities of restaurant staff.
- Train and onboard new employees.
- Schedule shifts and manage employee work hours.
Customer Service :
Operations :
Financial Management :
Menu Management :
Marketing and Promotion :
Problem Solving :
Training and Development :
Skills : Communication :
Leadership :
Organizational Skills :
Customer Focus :
Adaptability :
Problem-Solving :
Financial Acumen :
Teamwork :
Tech-Savvy :
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Restaurant Supervisor • Bengaluru, Republic Of India, IN
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