Itsm Freshservice
Zensar TechnologiesMohali, Republic Of India, IN10 hours ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • Mohali, Republic Of India, IN
Related jobs
- Promoted
- New!
Inbound Sales & Relationship Specialist
Doztibaddi, himachal pradesh, in Inbound Sales & Relationship Specialist – Dozti.Dozti is a private holding company with interests across technology, infrastructure, consumer markets, and emerging industries.We support purpose-bui...Show moreLast updated: 10 hours ago
- Promoted
Assistant / Associate Director in Residential Services(Girls Hostel)
Chitkara UniversityRajpura, Punjab, India Roles and Responsibilities for Assistant / Associate Director in Residential Services (Girls Hostel).The Incumbent shall be the principal authority in all matters relating to resident students welfar...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
Biorev Studios | 3D Rendering Studiopanchkula, haryana, in Customer Service Representative (Outbound Calling) – HVAC Process | Work From Home.Mohali (Remote – Work From Home).US Shift (6 : 30 PM – 4 : 30 AM IST).
Fixed) + ₹500 per successful appointment.Fixed p...Show moreLast updated: 18 days ago
- Promoted
Inside Sales Specialist
Airblackbaddi, himachal pradesh, in Edtech, Beauty & Wellness, Banking, Insurance or related B2C.Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month.We have r...Show moreLast updated: 1 day ago
- Promoted
IT Fresher
Jobringer ~ India’s Job Portalpanchkula, haryana, in Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers.
Help with testing software, identifying bugs, and res...Show moreLast updated: 17 days ago
- Promoted
Global Application
Beampanchkula, haryana, in Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia.
India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 15 days ago
- Promoted
- New!
ITSM Freshservice
Zensar Technologiespanchkula, haryana, in Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 14 hours ago
- Promoted
IT Service Continuity Manager
RED Globalpanchkula, haryana, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 16 days ago
- Promoted
Lead Generation Specialist
Loop ServicesChandigarh, Chandigarh, India Lead Generation Specialist – Fuel Card Sales.Loop Services, LLC is hiring motivated.This is a great opportunity to grow your career in outbound sales while working with a reputable global client in...Show moreLast updated: 8 days ago
- Promoted
Inside Sales Executive
Vasudha IT Solutions Pvt. ltd.panchkula, haryana, in Pune (India) based software company established in 2010 and is actively engaged into development of software products for business, like Sales CRM, ERP, Inventory Management, Payroll Processing etc...Show moreLast updated: 1 day ago
- Promoted
Sales Customer Service Manager
ConfidentialMohali, India Post-Sale Customer Success Manager.AI-powered receptionist and communication automation platform designed for small and mid-sized businesses.
Our intelligent voice assistant ensures businesses never...Show moreLast updated: 21 days ago
- Promoted
Social Media Manager
Dishu GroupAmbala, Haryana, India Dishu Group, originating from Dinesh Brothers, one of North India's largest textile traders, focuses on modernizing traditional wholesale distribution methods in the women ethnic wear industry.The ...Show moreLast updated: 30+ days ago
- Promoted
iOS Developer
TrackMyMetricbaddi, himachal pradesh, in OS App Developer — TrackMyMetric (Remote, UK-Based Company).Tuesday–Saturday, fully flexible hours (no fixed 9–5) .Fully Remote (company headquartered in the United Kingdom) .TrackMyMetric is a UK ...Show moreLast updated: 4 days ago
- Promoted
- New!
Itsm Freshservice
Zensar TechnologiesBaddi, Republic Of India, IN Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 10 hours ago
- Promoted
Service Delivery Manager
ConfidentialMohali, India Position Title : Manager - Services Delivery.In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also ...Show moreLast updated: 21 days ago
- Promoted
Team Lead
CHANDIGARH UNIVERSITYKharar, Punjab, India We’re Hiring : Team Leader – Counselling Department | Chandigarh University.Full-time | Day Shift | 6 Days Working.Chandigarh University is looking for a dynamic and experienced.Tele-Counsellor Insi...Show moreLast updated: 4 days ago
- Promoted
Senior Account Head
Western Overseas Study Abroad Ltd.Ambala, Haryana, India Western Overseas Study Abroad Ltd.The organization provides a range of services, including language training, study visas, spouse visas, tourist visas, PR, and business visas.With offices across ma...Show moreLast updated: 6 days ago
- Promoted
Servicenow Developer
People Prime Worldwidebaddi, himachal pradesh, in Our is Client is a largest Top 5 Software giant in India, with over 11.USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business...Show moreLast updated: 30+ days ago