Training Manager

Job Title : Process Training Manager

Department : Operations (Voice & Chat)

Location : Jaipur

Shifts : Australian / New Zealand Shifts

Salary : Up to 15 LPA

Job Summary :

The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards.

Key Responsibilities :

Excellent Communication Skills

Training Program Development

Design and implement process-specific training programs for new hires and existing employees.

Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs).

Collaborate with subject matter experts (SMEs) to ensure training content is accurate and aligned with current business processes.

3. Process Improvement & Standardization

Analyze current workflows and identify training gaps or inefficiencies.

Partner with process owners and quality teams to ensure continuous improvement and process alignment.

Maintain documentation of updated processes and ensure training reflects changes promptly.

4. Training Delivery & Management

Facilitate in-person and virtual training sessions.

Manage training schedules, logistics, and resources.

Evaluate and certify trainers or team leads as process trainers.

5. Performance Measurement & Reporting

Develop assessments, quizzes, and practical evaluations to measure training effectiveness.

Track performance metrics such as productivity, quality, and compliance post-training.

Prepare reports and present insights to leadership on training impact and ROI.

6. Compliance & Quality Assurance

Ensure all training programs meet regulatory and company compliance standards.

Conduct regular audits to verify adherence to documented processes

7. Knowledge of Instructional Designer will be an added advantage

Experience :

5+ years of experience in training, process management, or operations.

Proven experience designing and delivering large-scale process or systems training programs.

Skills :

Strong project management and organizational skills.

Excellent communication, presentation, and facilitation abilities.

Proficiency with Learning Management Systems (LMS) and e-learning authoring tools.

Analytical mindset with ability to interpret data and measure outcomes.

Ability to collaborate across departments and influence stakeholders.

Key Performance Indicators (KPIs) : '

Training completion and certification rates.

Process adherence and audit compliance scores.

Productivity and quality improvements post-training.

Employee satisfaction and engagement with training programs.

Interested candidate can share your cv @

simran.rana1@teleperformancedibs.com