Kore.ai - Solution Architect - Artificial Intelligence

About Kore.ai :

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive AI platform portfolio. With innovative offerings across AI for Service, AI for Work, and AI for Process, we enable over 400+ Global 2000 companies to reimagine operations and customer experiences. Our end-to-end platform empowers enterprises to build, deploy, manage, monitor, and continuously improve AI-powered applications at scale. Weve automated over 1 billion interactions annually with voice and digital AI, while transforming employee productivity with AI-driven workflows. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to advance AI innovation. Founded in 2014 and headquartered in Florida, we have a global presence in India, UK, Germany, Korea, and Japan.

About SearchAI :

SearchAI is Kore.ais enterprise search and Retrieval-Augmented Generation (RAG) platform, designed to deliver secure, contextually accurate, and permission-aware answers from diverse data sources. As a scalable, high-performance platform, it supports massive data ingestion volumes and handles high query loads while ensuring retrieval in milliseconds. SearchAI prioritizes accuracy and relevance, consistently surfacing the most precise top results. It serves as a core capability across all Kore.ai offerings - including the Agentic Platform, AI for Work, and AI for Service - powering hybrid retrieval, advanced chunking strategies, metadata filtering, reranking, enrichment workflows, and seamless integration with LLMs for enterprise-grade knowledge discovery.

The Role :

We are seeking an experienced Solution Architect to lead technical design and architecture for enterprise-grade SearchAI solutions. You will work closely with engineering, QA, and customer teams to design scalable, high-performing RAG-based architectures and ensure successful integration into client environments.

Key Responsibilities :

• Lead client requirement workshops and translate needs into scalable architectures.
• Design end-to-end RAG-powered search solutions integrating SearchAI capabilities.
• Create detailed technical blueprints, including retrievers, chunking strategies, and data orchestration flows.
• Ensure solution feasibility and performance benchmarks are met.
• Partner with product, QA, and customer success teams to guarantee smooth deployments.
• Work with the R&D innovation team to explore advanced LLM integration, retrieval strategies, and enrichment workflows.
• Recommend emerging AI / ML tools and frameworks that enhance SearchAI Experience & Skills :
• 8+ years in solution architecture or enterprise system design.
• Expert proficiency in Python and Node.js.
• Deep understanding of RAG and advanced retrieval strategies.
• Experience with LLM fine-tuning, GenAI frameworks (LangChain, LlamaIndex, etc.
• In-depth knowledge of vector databases (OpenSearch, Pinecone, Weaviate, etc.
• Strong knowledge of cloud AI services (AWS, Azure, GCP).
• Proficiency in CI / CD pipeline Qualifications :
• Experience with connectors, ingestion frameworks, and multi-source data integration.
• Familiarity with metadata-based retrieval and permission-aware search.
• Background in search relevance tuning and reranking Sets You Apart :
• Ability to translate complex enterprise needs into elegant AI-powered solutions.
• Strong client-facing communication and presentation skills.
• First-principles thinking for solving unique search challenges.
• Track record of delivering scalable architectures under tight Join Us :

At Kore.ai, youll be part of a culture that thrives on innovation, collaboration, and excellence. We operate in a fast-paced, high-growth environment where youll be challenged to push boundaries and deliver transformative solutions. Youll work ahead of the competition, shaping the future of enterprise AI search and Retrieval-Augmented Generation (RAG) technologies. Our team believes in continuous learning - youll have access to unlimited learning resources, including the latest AI / ML research, technical training, and professional development programs. Youll collaborate with some of the brightest minds in the industry, solving complex problems that have never been tackled before. Whether youre designing architectures, building scalable search solutions, writing high-quality code, or creating robust test frameworks, your work will directly impact how global enterprises access, trust, and act on their knowledge. At Kore.ai, we dont just build products - we create opportunities for everyone to grow, enrich their careers, and lead the future of AI.

Education : Bachelors in Engineering, Computer Science, or related field (Masters preferred)

(ref : hirist.tech)