IT Admin Assistant JIS90336

Role & responsibilities :

Shift Time- UK Shift-3 : 30 pm to 12 : 30 am - Mon to Fri

Location- Ahmedabad

Procuring, maintaining, and administering computers and office equipment.

Administering corporate software systems.

Deploying and enforcing security policies and procedures.

Providing IT support and resolving problems for colleagues.

Assisting with Onboarding of New colleagues & Exit of employees.

Suggesting and implementing improvements in procedures and equipment.

Maintaining knowledge of IT support, help desk procedures, products, and services.

Managing any issues tracking system and reporting on issue resolution SLAs.

Monitoring Office Internet traffic and Audit of Sites access & Reporting unapproved accesses or attempts.

Updating Office Internet Control Policies - Restricting all unapproved categories.

Qualifications & Skills required :

MCA or B.Tech or B.E. or any

2-3 years workex

Intermediate Level Networking knowledge

Excellent communication skills - Oral + written

Knowledge of help desk software + Remote control tools

Knowledge of Windows, Linux & MacOS administration & networking

Effective troubleshooting skills

Experience as a Service desk agent or IT administrator, and understanding of the SaaS or technology industry.