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Staffing Coordinator

beBeeDataAnalystPalakkad, Kerala, India

2 days ago

Job description

Job Title

A Workforce Management Analyst will be responsible for predicting near-future staffing needs by analyzing historical data and current trends.

The goal is to accurately schedule employees to meet stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes.

This role involves monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts. Staffing levels are adjusted accordingly to optimize service levels while managing labor costs.

Key Skills

Data Analysis
Forecasting
Communication and Collaboration
Microsoft Excel

Main Responsibilities

Reviewing historical call volume data and stakeholder behavior patterns to identify trends and patterns for accurate forecasting.

Built and maintained short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.

Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day.

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments.

Benefits

In this role you will have opportunities to develop your analytical skills, learn new tools and techniques, and make a significant impact on our business. With a focus on data analysis , forecasting , communication and collaboration , you will be working closely with various teams across the organization to drive results.

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Staffing Coordinator • Palakkad, Kerala, India